3Dconnexion SpaceNavigator

SpaceNavigator with hand

So I read about this 3Dconnexion SpaceNavigator, 3Dconnexion a subsidiary of Logitech, in one of the gear blogs and started looking around to all of the usual suspects Engadget, Gizmodo, Google which pointed me to a new place, Ogle Earth and someplace entirely unexpected Time.com. After reading the articles and comments one struck me as interesting and I investigated it further.

The SpaceNavigator Standard Edition may be used in the professional arena. Telephone and e-mail support is provided in addition to support via our web site.

It struck me how this hardware is using the model of many software companies that have both free and paid versions. Since 3Dconnexion and by extension Logitech can’t give away the hardware away, they can reduce the price by reducing the services attached to the hardware. By making the support limited to the web, 3Dconnexion can reduce the price of the item. If the purchaser really wants the extra support it’s included in the higher price at purchase time.

It will be interesting to see if this same model will appear with other hardware, instead of making a support contract an extra item, sellers can bundle in the price of support as the ‘Standard’ version and for a reduced price, offer a web only community centered support.

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